Step 1: Choose your product.
Step 2: If you're ordering the brewed bird's nest, please state your preferred sugar level
Step 3: Add to cart.
Step 4: Please allow a lead time of 2-3 days for delivery. ie. If you order on Mon, the earliest delivery day will be on Wed.
Step 5: Proceed to Checkout.
Step 6: Add payment details and click "Pay Now".
Step 7: Upon successful processing of your payment details, an sms and email will be sent to you.
Step 8: We will be contacting you via text to confirm the delivery time. For more information, please whatsapp us at +65 9477 9383.

We use Shopify's Secured Payment Gateway to process all payments.
We accept the following modes of payment:
- Visa
- Master
- American Express
- Cash On Delivery & PayNow

We deliver on daily scheduled routes at $3/trip between 11am - 4pm.
Monday: West
Tuesday: Central ie CBD & Sentosa
Wednesday: East
Thursday: North
For custom delivery, the rate is $8/trip and subject to availability of schedule.

Yes, you can opt for custom delivery at $8/trip and subject to our schedule availability. Please whatsapp us at +65 9477 9383 to check :)

Our bird's nest are made to order, hence we recommend a lead time of 2-3 working days.
Orders received after 6pm from Monday to Thursday will be processed the next working day.
Orders received on Fridays, Saturdays and Sundays will be processed the next working day. Deliveries may be affected by public holidays.
For more information, please whatsapp us at +65 9477 9383 (wa.me/6594779383)

Yes, you may cancel your order if we have not processed or delivered it. However, if you paid by credit card, we will facilitate the refund of your order subject to a 5% cancellation service charge. The 5% cancellation service charge is due to a processing fee that will be charged to us by the payment platform for each online order.

Yes, you can change or amend your order before the item is delivered. Should you need to change your order, please contact us via whatsapp at +65 9477 9383 immediately.

Our bird's nest are freshly brewed on day of delivery. As there are no preservatives, please keep it refrigerated within 24 hours from date of brew and consume it within 7- 10 days.

Our bird's nest are freshly brewed on day of delivery and to be consumed within 7 - 10 days as we do not add any preservatives or stabilisers. If you are consuming it by yourself, we recommend opting for the subscription plan where we can deliver a freshly brewed bottle to your preferred location weekly. If you are gifting the bottled bird's nest, please do remind your friends to store it in the refrigerator within 24 hours from date of brew and consume it within 7 - 10 days.

Bird's nest is best consumed on an empty stomach in the morning. Take a spoonful directly from the bottle every morning before breakfast.

Text us immediately at +65 9477 9383 (wa.me/6594779383) and we'll exchange it for you.

Please contact us at hello@puregracenest.com with your corporate enquiry and we will get in touch with you as soon as we can.

Our bird's nest are harvested directly from our very own swiftlet house located in Dong Nai which is a 2 hours drive away from Ho Chi Minh City. We oversee the entire production chain from growing to harvesting allowing us to pass on savings to our consumers while maintaining quality control.

Nutritionally, bird's nest provides some protein, carbohydrate, iron and fiber and are traditionally safe for consumption for pregnant ladies. Please do check with your doctor for your dietary needs.

For our concentrated bottle of bird's nest, we use 10g of cooked premium grade bird’s nest.

It depends on the degree of your dietary restrictions as edible bird's nests are made from the salivary excretions of swallows which is super rich in nutrients, almost 100% proteins and essential amino acids.

We respect your preference and money back guaranteed if you are not satisfied with our products.